Warranty

ONLINE PURCHASE

For items purchased from our website, our warranty is for two years from the date of purchase. We will replace or repair your watch if the defect is covered by the warranty.

The warranty covers manufacturing defects due to faulty material or workmanship only on the watch components itself (movement, case, bracelet or strap, hands and indexes) under normal condition of use. Other components or areas not included in the above will not be covered by this warranty.

For more information about the warranty, or to activate the warranty service, please send an email to info@royalswatchs.com. Specify your full name, address, and order number references (if purchased through our website), and a detailed description of the problem.

Note that repair/replacements will not be processed under the warranty in the following cases:

  • Failure or damage caused by improper use or carelessness (dents, crushing, broken glass, etc.)
  • Failure or damage caused by unjustifiable repair or customization
  • Aesthetical changes that occur during normal wear and tear, or aging occurrences (minor scratches, color changes on the case or strap, peeling of the plating)
  • If no proof of purchase is available