RETURNS
CANCELLING AN ORDER
Orders can be cancelled within 1 hour of being placed.
A restocking fee of 2.4% of the initial invoice value applies to all cancellations of unshipped orders. The rule is due to Shopify Payments not refunding fees for cancelled orders: https://help.shopify.com/en/manual/orders/refund-cancel-order.
WHAT ITEMS CAN BE RETURNED
All unused items can be returned within 30 days of receipt.
If you ship your intended return after the 30 day return period the item(s) will be sent back to you and no refund will be issued.
We do not accept refunds of USED products. Used products will be mailed back to the sender and no refund will be issued.
If the watch has been worn, regardless of how long it was worn, the watch cannot be returned.
ANY SIGNS OF WEAR OR REMOVAL OF PARTS INCLUDING FOIL AND TAGS WILL RESULT IN REFUSAL OF YOUR RETURN.
HOW TO RETURN AN ITEM
To return an item for free please follow this procedure:
1. Email info@royalswatchs.com and provide your order number as well as specify the items you want to return.
2. After we have confirmed your request please re-pack the item in its original condition with labels and tags still attached. Please attach our free pre-paid return label to the box.
3. Call the courier indicated on the free pre-paid return label (UPS, DHL, USPS or Fedex - depending on your location) and schedule item pickup
All domestic and international returns are free if sent with our pre-paid return label.
I RECEIVED A FAULTY ITEM
IF THE ITEM YOU RECEIVED IS FAULTY, PLEASE FOLLOW THE PROCEDURE BELOW:
Contact our support centre by emailing info@royalswatchs.com and provide your order number, name, address, details of the product (quantity, color, model), and the reason for return. Please attach a photo of the faulty item clearly showing the fault. We will reply within 48 hours.